ITIL Awareness Overview

This ITIL Overview course provides a comprehensive introduction to the ITIL (Information Technology Infrastructure Library) framework through six engaging video lessons. These videos cover ITIL’s principles, key processes, and practical applications in IT service management. Participants will explore concepts like the Service Value System and practices such as incident, change, and problem management. Designed for IT professionals and managers, this course builds a strong foundation for understanding ITIL’s role in aligning IT services with organizational goals. It also prepares learners for further ITIL certifications, offering a clear pathway to mastering ITIL at various levels. No prior ITIL knowledge is required.